Terms, privacy and residence rules

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Terms and conditions

• Give accurate, complete information. False information can lead to a declined application or a withdrawn room.
• Rooms are allocated by availability and approval. Applying does not guarantee a room.
• Fees and deposits are confirmed in writing in your offer or agreement.
• Withdrawals and cancellations must be sent in writing. Refunds depend on your signed agreement and the law.

Privacy

We use the personal information on your application only to assess it and, if you are accepted, to manage your accommodation. We handle it in line with South African data protection law (POPIA). To ask about or correct your information, contact us at our email address (see the Contact page).

Residence rules

• Respect other residents, staff, visitors and neighbours.
• Look after your room and shared spaces.
• Follow safety, security and health requirements.
• You are responsible for damage caused by you or your visitors.
• Pay fees on time as set out in your agreement.